Terms and Conditions Carina v/d Kloet

1. Identity of the Entrepreneur

• Name: Carina van der Kloet
• Business Address: Wilhelminastraat 39, 1054 VV Amsterdam
• Email Address: hello@carinavanderkloet.nl
• Phone Number: +31 (0)6 26 33 02 80
• Chamber of Commerce Number: 34317907 (registered for the business names Carina van der Kloet and Carina Personal Styling)
• VAT Number: NL.0293.28.433.B01

2. Applicability

1. These terms and conditions apply to all agreements and services provided by Carina v/d Kloet, including:
   • 1-on-1 sessions.
   • Workshops for consumers and businesses.
   • Packages combining multiple services in personal styling, healthy nutrition, breathing, lifestyle, and vitality.
2. Deviations from these terms are only valid if agreed upon in writing.
3. These terms and conditions are provided at the time of entering into an agreement and can be reviewed on [website link].

3. Services and Delivery

Carina v/d Kloet offers personalized and tailored services, including:

• Personal Styling:
  Color analysis, style analysis, communication through clothing, wardrobe advice, and personal shopping.
• Healthy Nutrition and Lifestyle:
  Nutritional advice and coaching on healthy habits, and lifestyle coaching..
• Breathing:
  Breathing coaching
• Mental Vitality:
  Vitality advice.
• Packages: Combinations of the above services in a comprehensive solution.

Services are delivered on the agreed date, time, and location as specified in the agreement.

For services delivered on-site, the client must provide a suitable space.

4. Prices and Payment

Service rates are communicated and agreed upon in advance, unless already clearly stated on the website or in other written communication.

Payment Terms

• Payment must be made within 14 days of the invoice date, unless otherwise agreed.

• For 1-on-1 sessions, workshops, and coaching, the invoice will be sent in advance. Payment must be completed no later than the day of the appointment, unless otherwise agreed beforehand.

In case of non-payment

If payment is not received after the second reminder, Carina v/d Kloet reserves the right to:

• Charge statutory interest and/or
• Apply administrative fees (in accordance with legal regulations).

Rates

• For private clients: including 21% VAT.
• For business clients (including including self-employed professionals): excluding 21% VAT.

All garments and products provided through Carina v/d Kloet remain the property of Carina v/d Kloet until full payment has been received.

5. Rescheduling and Cancellation

Rescheduling appointments by the client

Rescheduling an appointment must be requested in writing via email to hello@carinavanderkloet.nl. The appointment is only considered rescheduled once you have received written confirmation.

When an appointment is rescheduled in mutual agreement with the client to a new date, the previously issued invoice remains valid, unless explicitly agreed otherwise. The original invoice date and corresponding payment term remain unchanged, even after the appointment has been rescheduled.

Rescheduling is free of charge, provided it is done in a timely manner (see the cancellation terms below).

Maximum number of rescheduling attempts

An appointment can be rescheduled a maximum of four times.

For single sessions, no new appointment will be scheduled after a fifth rescheduling attempt, and the agreement will be terminated.

For programs or multi-session packages (such as a strippenkaart), the following applies:

• Each individual session can be rescheduled a maximum of four times.
• In addition, no more than four sessions in total may be rescheduled within the entire program.

If these limits are exceeded, Carina v/d Kloet reserves the right to revise, modify, or terminate the agreement.

Costs in case of program termination

If a single session, program, or package is terminated after exceeding the maximum number of rescheduling attempts:

• Sessions already completed will be fully charged.
• A (partial) credit invoice will be issued for sessions not yet used.
• A deduction of €75 will be applied to cover preparation, administration, and reserved time.

If the invoice has already been paid, the refundable amount will be adjusted accordingly.

If the invoice has not yet been paid, an adjusted invoice will be sent, reflecting the cost of the completed sessions plus €75 in processing fees.

Rescheduling appointments by Carina v/d Kloet

Carina v/d Kloet reserves the right to reschedule an appointment in the event of force majeure or when, in mutual consultation with the client, it proves necessary to do so. In such cases, every effort will be made to agree on a suitable new date.

When Carina v/d Kloet reschedules an appointment, the original invoice generally remains valid. If the new appointment date is significantly postponed, a revised payment term can be arranged in consultation.

Cancellation

Cancellations must be submitted by email to hello@carinavanderkloet.nl, stating your name and the scheduled appointment.
Please note: your cancellation is only valid once you have received a confirmation from Carina v/d Kloet.

1-on-1 Sessions, Workshops, and Packages for Consumers:

Personal shopping (shopping together or collecting items)

• Cancellation is free of charge up to 7 days prior to the appointment (due to preparatory work).
• Cancellation within 7 days: 50% of the costs will be charged.
• Cancellation within 48 hours or a no-show: 100% of the costs will be charged.

Workshops:

• Cancellation is free of charge up to 7 days prior to the workshop (due to preparatory work).
• Cancellation within 7 days: 50% of the costs will be charged.
• Cancellation within 48 hours or a no-show: 100% of the costs will be charged.

Coaching:

• Cancellation is free of charge up to 48 hours prior to the appointment.
• Cancellation within 48 hours: 100% of the costs will be charged.

Intake Sessions:

• Free sessions must be canceled at least 24 hours prior to the scheduled time.
• For cancellations within 24 hours or a no-show, a future appointment may no longer be offered free of charge.

Workshops and Packages for Businesses:

Cancellations are free of charge up to 14 days prior to the workshop or package.

Cancellation within 14 days: 50% of the costs will be charged.

Cancellation within 7 days: 100% of the costs will be charged.

A no-show will result in 100% of the costs being charged.

Refunds:

If a service or package is canceled by Carina v/d Kloet, the full amount will be refunded within 14 days.

Force Majeure:

See also article 10.

6. Changes to agreement

In the event of changes to the content, duration, or scheduling of a programme, Carina v/d Kloet reserves the right to adjust the agreement and/or rate. These changes will always be discussed with the client in advance and confirmed in writing.

7. Liability

1. Carina v/d Kloet will execute the services to the best of her ability and knowledge.
2. Carina v/d Kloet is not liable for direct or indirect damages unless caused by intent or gross negligence.
3. Liability is always limited to the amount paid by the client for the service or package.
4. Carina v/d Kloet is not responsible for results dependent on the client’s efforts or circumstances.

8. Complaints Procedure

1. Complaints must be submitted in writing within 7 days after the service or package has been delivered.
2. Carina v/d Kloet will respond to complaints within 14 days of receipt.
3. If the complaint is deemed justified, an appropriate solution will be offered in consultation with the client.

9. Privacy and Data Protection

1. Carina v/d Kloet processes personal data in accordance with the General Data Protection Regulation (GDPR).
2. Personal data is used exclusively for the provision of services and communication with the client.
3. See the privacy policy for more information.

10. Force Majeure

1. In the event of force majeure, such as illness, natural disasters, or pandemics, Carina v/d Kloet has the right to suspend or cancel the agreement without liability.
2. A suitable solution, such as rescheduling the service, will be sought in consultation with the client.

11. Intellectual Property

1. All materials, analyses, and advice provided during the services and packages remain the property of Carina v/d Kloet.
2. It is not permitted to copy, share, or commercially use these materials without written permission.

12. Applicable Law and Disputes

1. These terms and conditions are governed by Dutch law.
2. Disputes will preferably be resolved amicably. If this is not possible, disputes will be submitted to the competent court in Amsterdam.

13. Final Provisions

1. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
2. Carina v/d Kloet reserves the right to amend these terms and conditions. Changes will be communicated at least 30 days in advance.